Warranty Information

Please note: Warranty is supplier specific and warranty periods may change based upon the supplier that was used upon at the time of purchase. Please contact City Glass with your invoice number for specific warranty details. Labour is not covered under any warranty and will be charged to the customer.

Failed Sealed Unit Warranty

Sealed unit warranty covers the failure of sealed units, the obstruction of vision as a result of fogging or film formation on the internal glass surfaces caused by failure of the seal. The warranty period on failed sealed unit ranges from 3-5 years from the date of manufacture, based upon the sealed unit manufacturer.

What Is Not Covered Under Warranty

  • Glass breakage of any cause is not covered by this warranty.
  • Supply only sealed units are not covered under warranty.
  • If the Unit is installed at a slope of more than 15 degrees off vertical
  • If the Unit is subjected to stress resulting from localized application of heat or cold that causes excessive temperature differential over the Unit’s glass surface or edge.
  • If an insulating thermal shade, curtain panel screen or similar device is installed on the room side of the Unit unless the room side lite of the Unit is tempered glass.
  • If a liquid set film, plastic film, sign or similar device is applied to the Unit unless such is applied during the manufacture of the Unit.
  • If the Unit is manufactured with a Pattern glass other than on the # 1 surface.
  • If the Unit is manufactured with wire glass, with any plastic or acrylic products.

Window Warranty

Exterior PVC and aluminum Components, have a limited 10-year warranty from the date of manufacture for factory applied, extruded paints and coatings on all colored PVC and aluminum window systems as well as PVC and aluminum cladding and brickmould used in its window products under normal service and environmental conditions in Canada. Non factory paints are not covered.

Systems with Wood jamb and frame components will be protected against effects such as holes, blistering and cracking for a warranty period of 2 years from the date of manufacture provided they are protected from the elements and finished with a good quality top coat paint or stain within 30 days of delivery and a clear sealer or varnish immediately following installation. The customer must provide proof that the window has been stained/ varnished within 30 days. Failure to provide such proof shall void the warranty. Wood components must be stored in a covered dry area and not exposed to forms of moisture and high humidity.

Please note, there may be variations on warranty for wood components dependent on the supplier.

If replacement is required, the limited warranty on the replacement product will last for the balance of the warranty on the original product. Supplier may need to investigate further for product failure after a claim has been made to determine the reason for failure. Colors on replacements parts or components may vary from the original, the closest match available will be used.

All warranty coverage provided shall be valid only if products are properly handled, installed, finished and maintained.

Please contact City Glass with your Invoice number and date of invoice for specific warranty information and details.

Shower Door Hardware Warranty

Shower door hinges warrant for a period of 3 years from the date of sale. Shower hinges are warranted against material defects and defects in workmanship. All other hardware is warranted for 1 year from date of sale. All warranty claims are subject to inspection by supplier, prior to providing a remedy for the warranty claim. Any shower door hardware under warranty will either be replaced, or a refund of the purchase price for the hinge.

This Warranty will not apply if after inspection by the supplier, it is determined that the Shower door hardware has been installed and maintained in a manner that is not in conformity with the instructions and guidelines set forth by the supplier for proper installation and maintenance. For more information on maintenance please see “Maintenance and Cleaning” instructions.

Shower Glass Coating

Treated showers are guaranteed to remain more water repellant than untreated glass for 3 years as long as manufacturer care recommendations are followed and no abrasive cleaners are used.

The glass coating is a two-step hydrophobic coating which bonds to the glass. The coating chemically bonds to the glass and creates a protective coating that when properly applied by an authorized applicator, is guaranteed not to haze, chip, crack, peel, or discolor for 3 years from application.

In the event of a covered product failure, liability is limited to the cost of replacing the glass coating chemical materials for retreatment, and will in no way extend to indirect, incidental or consequential damages incurred in relationship to this product.

Please note: Warranty is supplier specific and warranty periods may change based upon the supplier that was used upon at the time of purchase. Please contact City Glass with your invoice number for specific warranty details. Labour is not covered under any warranty and will be charged to the customer.

Maintenance and Cleaning

Shower Glass Coating:

For best results: Rinse shower enclosure with clean water and wipe down any remaining droplets. You may also towel dry the surface or use a squeegee.
Once a month: Wet the shower enclosure and use a nylon body puff to go over the surface until clean and smooth. Then rinse and wipe down any remaining droplets. Approved Cleaning Products: If you wish to use a cleaning product, white household vinegar diluted with water, or ammonia-free cleaners are recommended. Fire Sand Glass Cleaner is also a proven cleaner for your shower glass, as well as mirrors.

Shower Door Hardware:

This hardware, if given the proper care, will remain as beautiful as it is now. Neglecting or ignoring the basic rules of maintenance will result in the hardware not living up to its potential long life.

The best way to maintain the beautiful finish on the hardware is to wipe it down after every use. After you shower, use a dry towel to thoroughly dry the hardware. If the hardware is kept clean after every use, it will not collect mineral deposits that require the use of a soap solution (noted below).

If you are unable to dry the hardware after every use, a weekly cleaning is suggested. The correct method to be used in cleaning the hardware is a mild soap and warm water mixture. Mix a couple of drips of mild liquid soap, such as Ivory or similar product, into a cup of warm water. Using a soft non-abrasive cloth, proceed to clean the hardware. After you’ve cleaned the hardware, rinse thoroughly with clean warm water and dry.

WARNING: Never use an abrasive cleanser of any kind on the hardware. Many of the components are coated with a clear lacquer that will be irreparably damaged if subjected to harsh abrasive chemicals or scrubbing devices.

Entrance Hardware Warranty

Entrance hardware warrant for a period of 2 years from the date of sale. Entrance hardware is warranted against material defects and defects in workmanship. All warranty claims are subject to inspection by supplier, prior to providing a remedy for the warranty claim. Any Entrance hardware product that is under warranty will either be replaced, or will receive a refund of the purchase price for the Entrance hardware product.

This Warranty will not apply if, after inspection, it is determined that the Entrance Hardware Product has been installed and maintained in a manner that is not in conformity with the instructions and guidelines set forth by the supplier for proper installation and maintenance.

This warranty excludes product failure caused by normal weathering, chalking, scratching, fading, corrosive atmospheric contaminates (e.g. chemical fumes, pollution), negligence, abuse, accident, shipping, improper use or installation, fire, flood, exposure to corrosive elements or acts of God or other causes unrelated to defective materials or workmanship.

Architectural Hardware Warranty

Architectural hardware warrant for a period of 2 years from the date of sale. Architectural hardware is warranted against material defects and defects in workmanship. All warranty claims are subject to inspection by supplier, prior to providing a remedy for the warranty claim. Any Architectural hardware product that is under warranty will either be replaced, or will receive a refund of the purchase price for the Architectural hardware product.

This Warranty will not apply if, after inspection, it is determined that the Architectural Hardware Product has been installed and maintained in a manner that is not in conformity with the instructions and guidelines set forth by the supplier for proper installation and maintenance.

This warranty excludes product failure caused by normal weathering, chalking, scratching, fading, corrosive atmospheric contaminates (e.g. chemical fumes, pollution), negligence, abuse, accident, shipping, improper use or installation, fire, flood, exposure to corrosive elements or acts of God or other causes unrelated to defective materials or workmanship.

City Glass Warranty

This limited warranty applies exclusively to the workmanship provided by City Glass, on products and services supplied and installed by City Glass. City glass warrants that all installation work with be free from defects in workmanship for a period of one year from the date of completion.

What is not covered Under Warranty

  • Products that are supplied only
  • Damage resulting from misuse, neglect, modification, improper maintenance, or normal wear and tear that does not affect performance
  • Sealed units that are made in house do not qualify for any warranty

Disclaimers

Customer supplied glass cut to size is at customer’s own risk. We are not responsible for any damage / breakage of customer’s glass. We always do our best to utilize your supplied materials, but if the supplied material does not make the "cut" you will need to purchase new glass.

Supply Only Glass and Materials are fit at your own risk.

There are no returns on products cut to size, or custom products ordered in.